Opportunity: MA Thesis topic in Service Design prototyping

Aalto Arts Department of Design has a new LAB for Service Design prototyping. Collaborative and Industrial Design programme is now looking for a MA student who would be interested in and have competencies in doing the MA thesis on experimenting the use of the LAB and develop a LAB portfolio through the experiments. The topic for the thesis could include e.g.:

  • How to enable concretizing customer touchpoints of a multi-faceted service (include a case here if relevant).
  • Co-design of services in a lab and in the wild (i.e. comparing lab-based prototyping to real world location)
  • Best practices for prototyping services in a lab
  • Collaborative design workshops with distant labs (University of Lapland has been co-operative and could be interested in this)

If you are interested in the positions or have further questions about the positions please contact: professor Tuuli Mattelmäki (tuuli.mattelmaki@aalto.fi) and lecturer Severi Uusitalo (severi.uusitalo@aalto.fi).

Application deadline: 21 October 2016

service-prototyping-lab-and-the-opportunities-it-providesAbout the LAB

The Lab follows the model of University of Lapland’s SINCO-lab (Service Innovation Corner) [1]. University of Lapland’s lab has had service design related collaborations with significant partners, e.g. Volkswagen and Kone Corporation. With the support of such cases, they have have developed prototyping and workshopping practices and processes, building a good base for further exploration during the last few years.

The Lab at ARTS was put together to room 857B in the Winter of 2016, and has been used so far in two different projects, with more active deployment starting in the Fall of 2016. The experiences of those users should be available for the thesis student.

The main focus in the LAB’s use is assumed to focus on service prototyping, however, also other potentials are also welcome. Within the service design prototyping, many design elements are somewhat intangible, experiential and process-related. Service touchpoints and experiential elements would often benefit of contextualizing and concretizing the activities and operations.


1. http://sinco.fi/sinco-lab/ (Note: a list of research publications is available in this site as well)

2. http://sinco.fi/xyz/wp-content/uploads/2014/06/SINCO-handbook_SCREEN_16062014_ENG.pdf